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FAQs

Can’t Access the internet

Make sure you are using the correct network settings, follow the correct instructions according to your operating system:

Windows 8 ,7 or Vista Users:

Go to Control Panel. Select “View network status and tasks” under the Network and Internet category. Go to the left hand side and select “Change adapter settings” link. Right click on “Local Area Connection” and Select “Properties”. Look for “Internet Protocol Version 4(TCP/IPv4)
select it and then click on the “Properties” button. Make sure “Obtain an IP address automatically” and Obtain DNS Server address automatically is selected and Click on the “OK” button.

Mac Users:

Go to System Preferences. Select “Network”. On the left hand side, make sure Ethernet is showing. On the right hand side make sure that Configure is set to “Using DHCP”. If it is set to “Manually”, select the drop down box and select “Using DHCP” option.

If you still can’t get online after following these instructions, bring your computer to the resnet office.

Which anti-virus programs will SafeConnect recognize?

All legit antivirus programs.

Accessing your files without a flash drive

Do you enjoy carrying a USB drive around, emailing giant attachments to yourself, and worrying if the version of a file you have is the latest?
No?

Then you really should check out free online cloud solutions that you may or may not have heard about.

The perk to online storage is being able to access your data (Word Documents, Pictures Videos, Shared Folders) from anywhere. You can work with up-to-date copies of files on the web from any computer (PC or Mac).

Here are two well known cloud storage providers: Google Drive and One Drive from Microsoft.

Plus, the first 15GB Free, check it out!

Understanding security and safer computing

If you connect to the Internet, allow other people to use your computer, or share files with others, you should take steps to protect your computer from harm. Why? Because there are computer criminals (sometimes called hackers) who attack other people’s computers. These people can attack directly, by breaking into your computer through the Internet and stealing your personal information, or indirectly, by creating malicious software to harm your computer.

Fortunately, you can help protect yourself by taking a few simple precautions. This article describes what you can do to defend your computer against those threats.

Protect your computer

These are ways to help protect your computer against potential security threats:

Firewall. A firewall can help protect your computer by preventing hackers or malicious software from gaining access to it.

Virus protection. Antivirus software can help protect your computer against viruses, worms, and other security threats.

Spyware and other malware protection. Antispyware software can help protect your computer from spyware and other potentially unwanted software.

Windows Update. Windows can routinely check for updates for your computer and install them automatically.

Remember, these different tools will help protect you but are not 100% bullet proof. The hackers that live to try to hack peoples computer are persistent and sometimes succeed.

So, try to be careful when you are browsing the internet and pay attention to what you are downloading and clicking on. Be your own human firewall.

10 Things Every PC User Should Know

1. Don’t double-click everything.

Windows 101: Double-clicking is how you open items in Windows. It’s not how you open links in your Web browser, click buttons in dialog boxes, or do pretty much anything else–and if you reflexively double-click, you might accidentally zip right past something important or submit a form twice. If you don’t need this reminder yourself, chances are you know someone who does.

2. Uncheck the boxes before you install.

Lots of helpful apps out there give you the option of installing search toolbars and other add-ons–and some of them are so pushy about being helpful that their installers are configured to install the uninvited extras unless you uncheck a box saying you don’t want them. Not only is each add-on another thing that your PC needs to load, but you have no idea what kind of data it could be sending out. They come bundled with the app because they make money for the app developer, not because they’re particularly useful. So take a close look at what you’re installing before you click Install–and in return, the installer won’t change your search engine or install apps you don’t need.

3. Beware of viruses living in Office docs.

Experienced Microsoft Office users can take advantage of its built-in Visual Basic for Applications support to automate complex tasks with macros. However, malicious coders can use those same tools to design viruses that may interfere with your work and that of your colleagues. By default, Office is set to disable all macros and notify you when a doc you’re reading contains them (to toggle this setting, in Word, select Word Options, Trust Center, Trust Center Settings, Macro Settings), so you should already be safe on this score.

4. Be skeptical of “cleaning” apps.

Apps that make vague claims about improving your PC’s performance and clearing out its clutter (Registry cleaners, I’m looking at you) will generally do more harm than good (if they do anything at all). To clean up your system, simply run Disk Cleanup (to reach it, select Start Menu, All programs, Accessories, System Tools); it comes with every Windows installation and it won’t mess up your PC.

5. Uninstall your old apps.

If you regularly download and install new apps from the Internet, you should get in the habit of pruning your collection every now and then. To do so, open the Programs and Features control panel, scroll through the list, and click Uninstall to ditch items you no longer want. You may need to take a trip into your C:/Program Files/ folder to hunt down a few additional unused apps. The less stuff you have on your PC, the less things are to go wrong.

6. Don’t let a spilled drink ruin your laptop.

If you keep your cool when a spill occurs, you may be able to prevent your data from disappearing and your motherboard from frying. Instead of panicking, quickly but methodically unplug the power cord and yank out the battery–don’t wait for Windows to power off. Next, detach anything connected to the PC (network cables, USB devices) and pull out any readily removable components such as an optical drive. Tilt the laptop to try to drain the liquid in the direction that it spilled onto your PC, but be careful–you don’t want to tilt the laptop in a direction that would allow the liquid to seep even deeper in. If you see liquid on the surface of the laptop, dab it off with a towel. At this point, unless you’re comfortable disassembling your PC and cleaning it with electronics cleaner, you’ll probably want to take it to a tech.

7. Don’t work in your admin account.

Many PC users are accustomed to doing their everyday work while logged in to their PC’s administrator account–especially in Windows XP. Doing so can save you the hassle of having to log in and out when you want to install apps or make changes, but it also leaves you much more vulnerable to viruses and malware–so don’t do it.

8. Keep your Control Panel in Icon View.

The Control Panel’s Categories view can be useful if you’re intimidated by the many different options available, but it can also make finding what you’re looking for more difficult (especially if you’re following detailed instructions that refer to the control panels by name). Click Classic view on the left (in Vista) or choose Large Icons from the View by dropdown menu in the upper right (in Windows 7), and you’ll have ready access to all of the control panels.

9. Clear your system tray.

Apps often park themselves in the system tray (the row of icons on the right side of your taskbar) and stay open without your realizing it. Take the time to clear it out occasionally. Open the Notification Area Icons control panel, and check the box on the bottom that says Always show all icons and notifications on the taskbar to get a sense of how cluttered your system tray is; then right-click each one you don’t need and choose Close. Your RAM will thank you.

10. Manage your power settings.

If you’re using a laptop, you’ll want to know how to change your power settings so your PC doesn’t waste battery when you need to conserve it, doesn’t slow down when you need to go fast, and doesn’t go to sleep at an inopportune moment. Open the Power Options control panel, and choose from among several presets containing different configurations for when you’re plugged in and when you’re mobile–or feel free to create your own. To access the advanced settings, click Change plan settings, Change advanced settings; there you’ll find detailed options related to your battery, Wi-Fi radio, graphics card, and more.

Hope these tips were very helpful.

10 Windows 7 commands every administrator should know

1: System File Checker

Malicious software will often attempt to replace core system files with modified versions in an effort to take control of the system. The System File Checker can be used to verify the integrity of the Windows system files. If any of the files are found to be missing or corrupt, they will be replaced. You can run the System File Checker by using this command:

sfc /scannow

2: File Signature Verification

One way to verify the integrity of a system is to make sure that all the system files are digitally signed. You can accomplish this with the File Signature Verification tool. This tool is launched from the command line but uses a GUI interface. It will tell you which system files are signed and which aren’t. As a rule, all the system files should be digitally signed, although some hardware vendors don’t sign driver files. The command used to launch the File Signature Verification tool is:

sigverif

3: Driverquery

Incorrect device drivers can lead to any number of system problems. If you want to see which drivers are installed on a Windows 7 system, you can do so by running the driverquery tool. This simple command-line tool provides information about each driver that is being used. The command is:

driverquery

If you need a bit more information, you can append the -v switch. Another option is to append the -si switch, which causes the tool to display signature information for the drivers. Here’s how they look:

driverquery -v

driverquery -si

4: Nslookup

The nslookup tool can help you to verify that DNS name resolution is working correctly. When you run nslookup against a host name, the tool will show you how the name was resolved, as well as which DNS server was used during the lookup. This tool can be extremely helpful when troubleshooting problems related to legacy DNS records that still exist but that are no longer correct.

To use this tool, just enter the nslookup command, followed by the name of the host you want to resolve. For example:

nslookup dc1.contoso.com

5: Ping

Ping is probably the simplest of all diagnostic commands. It’s used to verify basic TCP/IP connectivity to a network host. To use it, simply enter the command, followed by the name or IP address of the host you want to test. For example:

ping 192.168.1.1

Keep in mind that this command will work only if Internet Control Message Protocol (ICMP) traffic is allowed to pass between the two machines. If at any point a firewall is blocking ICMP traffic, the ping will fail.
6: Pathping

Ping does a good job of telling you whether two machines can communicate with one another over TCP/IP, but if a ping does fail, you won’t receive any information regarding the nature of the failure. This is where the pathping utility comes in.

Pathping is designed for environments in which one or more routers exist between hosts. It sends a series of packets to each router that’s in the path to the destination host in an effort to determine whether the router is performing slowly or dropping packets. At its simplest, the syntax for pathping is identical to that of the ping command (although there are some optional switches you can use). The command looks like this:

pathping 192.168.1.1

7: Ipconfig

The ipconfig command is used to view or modify a computer’s IP addresses. For example, if you wanted to view a Windows 7 system’s full IP configuration, you could use the following command:

ipconfig /all

Assuming that the system has acquired its IP address from a DHCP server, you can use the ipconfig command to release and then renew the IP address. Doing so involves using the following commands:

ipconfig /release

ipconfig /renew

Another handy thing you can do with ipconfig is flush the DNS resolver cache. This can be helpful when a system is resolving DNS addresses incorrectly. You can flush the DNS cache by using this command:

ipconfig /flushdns

8: Repair-bde

If a drive that is encrypted with BitLocker has problems, you can sometimes recover the data using a utility called repair-bde. To use this command, you will need a destination drive to which the recovered data can be written, as well as your BitLocker recovery key or recovery password. The basic syntax for this command is:

repair-bde <source> <destination> -rk | rp <source>

You must specify the source drive, the destination drive, and either the rk (recovery key) or the rp (recovery password) switch, along with the path to the recovery key or the recovery password. Here are two examples of how to use this utility:

repair-bde c: d: -rk e:\recovery.bek

repair-bde c: d: -rp 111111-111111-111111-111111-111111-111111

9: Tasklist

The tasklist command is designed to provide information about the tasks that are running on a Windows 7 system. At its most basic, you can enter the following command:

tasklist

The tasklist command has numerous optional switches, but there are a couple I want to mention. One is the -m switch, which causes tasklist to display all the DLL modules associated with a task. The other is the -svc switch, which lists the services that support each task. Here’s how they look:

tasklist -m

tasklist -svc

10: Taskkill

The taskkill command terminates a task, either by name (which is referred to as the image name) or by process ID. The syntax for this command is simple. You must follow the taskkill command with -pid (process ID) or -im (image name) and the name or process ID of the task that you want to terminate. Here are two examples of how this command works:

taskkill -pid 4104

taskkill -im iexplore.exe

10 Things Every New Mac Owner Should Know

A list of 10 things every first time Mac owner should know about their new computer and operating system.

256 Won’t Cut It

Upgrading to 512MB of DDR RAM is suggested and will get you off to using a Mac on the right foot while an upgrade to 1GB will really unleash some speed. More RAM means you can have more applications open at the same time and decreased boot times. I recommend 1GB for photoshop or other intensive application users. Any memory rated DDR333 or higher will suffice.

No Need to Defrag

Whenever a PC is acting sluggish the first thing you hear people ask is “Have you tried defragging the hard drive?” However, this is not the case with Macs. Based on the proven and reliable Unix architecture with a Mac OS Extended Journaled file system, you don’t have to worry about defragmenting your hard drive to boost access/reading/writing times; it is done for you automatically. (Technically, it is not being defragged but things are just put in their place with journaling) Whenever your mac detects that it is fairly idle or you attempt to use a heavily fragmented file, it will start fixing up your filesystem. This might explain some noises coming from your computer in the middle of the night (assuming you left it on).

Closing Unresponsive Applications

The Mac equivalent of CTRL-ALT-DEL to bring up a system tasks profiler for force quitting unresponsive tasks is CMD-OPTION-ESC (or Windows-ALT-ESC if you are using a PC keyboard). Just select the frozen application and hit Force Quit. If a program is completely frozen, it will appear in red text.

Where Did That Window Go?

You will quickly learn that when you minimize your applications, they go to the dock. Specifically the items to the right of the bar in the dock menu are open finder windows or applications. This is similar to the area where minimized applications go in the windows task bar. Also, if a finder window is not minimized, but behind another open window you can bring it up by clicking on the finder icon in the dock.
Updates

You will want to occasionally check for updates from Apple by accessing the Apple menu and clicking on Apple Store. I recommend heading over to Apple > System Preferences > Apple Store and setting your Mac to automatically check for software updates weekly and download important updates in the background.
System Profiler
The System Profiler, accessible via Apple > About This Mac > More Info, is the one stop shop for finding out anything about your Mac. Similar to Windows XP’s Administrative tasks and Device Manager, the System Profiler is easy to navigate and offers you a plethora of system information from application versions to the MAC address of your ethernet card.

Expose

Apple introduced Expose to OS X to make your life easier, so go ahead and use it to your heart’s content.

Go to Apple > System Preferences > Dashboard & Expose and play with some of the settings to make those menial tasks more convienient to execute. My favorite Expose tip is setting an active corner to open up Dashboard. One simple mouse movement and Dashboard launches.

Login Items

A major annoyance with some applications is that upon installation they will automatically set themselves to run when you boot your computer. For Windows XP, you would usually run msconfig to remedy this problem.

However in OS X you can access a similar menu in Apple > System Preferences > Accounts > Login Items. From here you can add, remove and hide items that launch when you login.

Eject Optical Media

This is probably only a problem for those that are using non-Apple keyboards, that lack a CD Eject key. Press and Hold F12 for 2 seconds to eject any CD or DVD. An alternate method is dragging the CD icon on the desktop to the trash. This will not delete it. You can also use the Command-E keystroke.

Keyboard Shortcuts

If saving time and being productive is the name of the game, then keyboard shortcuts are for you. The next time you are browsing around the menus of your favorite applications, take a glance at the right side of the menu to see if you find any shortcuts that can help you out.

Here are a few to get you started:

•Command-? Mac Help
•Command-A Select All
•Command-C Copy
•Command-D Duplicates current item
•Command-E Ejects selected volume, media, or server
•Command-F Find
•Command-H Hide current application
•Command-I Opens Get Info dialog for selected item
•Command-J Toggles View Options Open & Closed
•Command-K Connect to server
•Command-L Creates Alias for selected item
•Command-M Minimize a Finder-folder to Dock
•Command-Option-M Save as above but minimizes all open Finder-folders
•Command-N Opens up new Finder window
•Command-O Opens selected item
•Command-Q Quits active application
•Command-V Paste
•Command-W Closes Finder-folder window
•Command-Option-W Same as above but closes all Finder-folders
•Command-X Cut
•Command-Z Undo
•Command-Del Moves selected item to Trash
•Command-Shift-A Opens the applications folder
•Command-Shift-N Creates a new folder in the selected workspace
•Command-Shift-Del Empty Trash
•Command-Tab Rotate through open applications and switch to
highlighted app
•Command-~ Same as above but only flips through open windows in the
selected application

Mac Tips: 25 OS X Tricks Every User Should Know (Part 1)

1. Tap To Click

When you’re clicking thousands of times a day, that extra couple of millimeters required to click the trackpad button adds up. Turn on “Tap to Click” by going to System Preferences > Trackpad on your Apple laptop.

2. Change Your Views

While browsing any Finder window, tap Command-1 through Command-4 to quickly move between different views, ranging from a grid layout to CoverFlow.

3. Set Login Items

Sick of clicking the dock or jumping into the Applications folder to open up the same five apps every time you turn your computer on? Fire up System Preferences, click Accounts, and select Login Items. Here, you’ll be able to add and delete apps that automatically start when you log in. Add your favorite browser, Twitter client, and mail app, and enjoy some coffee the next time you wait for your computer to get itself ready for you.

4. Make Calculations Via ‘Spotlight’
No need to grab your calculator or open the Calculator app for your simple calculations; simply launch Spotlight (Command-Space) and type in your basic math.

5. Power-Up Your App Switching

Most people know that hitting Command-Tab cycles through your currently running apps, but a two finger swipe or spin of the scroll wheel lets you quickly select the app you want with just a flick of your finger. While Command-Tabbing to move between apps, you can quit or hide an app while the cursor is over it by tapping Q or H.

6. Take Screenshots

To take a picture of your entire screen, hit Command-Shift-3; you’ll hear a shutter sound and the screenshot will be saved to the Desktop. For more control, Command-Shift-4 brings up crosshairs to let you manually capture a certain part of your screen.

7. Make Your Icons Bigger (Or Smaller)

While using the Finder, hit Command-J (or View > Show View Options) to manually set the size of your icons. It’s great for quickly browsing big folders of photos.

8. Super-Charge Your Mouse

If you’re a multi-button mouse users, you apply your OS X Expose commands to your mouse. A quick tap of the assigned button quickly shows all open windows. Even better, other buttons can be assigned to push all windows off the edge of the screen so you can quickly find something on the desktop and get back to what you were working on.

9. Quickly Hide The Dock

Simple enough: hide (and recover) the Dock by tapping Command-Option-D.

10. Define Words Within Apps

In most apps, you can highlight any word and hold down Command-Control-D to get a pop-up definition from OS X’s built-in dictionary. (Some third-party apps don’t support this feature.)

Mac Tips: 25 OS X Tricks Every User Should Know (Part 2)

11. Stealthily Hide Apps

Boss coming over while you’re finishing up a game of Angry Birds? Tap Command-H to instantly hide the app you’re currently using. Command-option-H hides all apps running in the background. You can also tap Command-Option-M to minimize all the windows in an app to the Dock. The completely desperate can tap Command-Option-Shift-Q to immediately log out.

12. Silence Those Pesky Volume ‘Pops’

By default, volume changes in OS X are accompanied by subtle pops. Fortunately, you can turn this off by heading to System Preferences > Sound > Sound Effects. Pro tip: hold down option and hit one of the sound controls at the top of the keyboard to instantly open the Sound preference pane.

13. Find Out Where You’ve Saved A File

In document-based applications like TextEdit and Preview, command-clicking (or right-clicking) the icon at the top of the window reveals exactly where the file is saved. It’s handy for when you’re not sure where you’ve saved something and don’t want to search via Spotlight.

14. Simplify Finder Windows

The inconspicuous button on the top right of every Finder window is actually used to collapse the sidebar of the current window. If you prefer a key command, tap Command-Option-S.

15. Dig Deep
If you’re buried deep in your photo archives and need to quickly move back out, Command-up (or Command-[) on they directional keypad will pull you back a directory. Similarly, tapping Command-Down (Command-]) takes you deeper into the system.

16. Reveal Your Path

The Path Bar lets you see exactly where you are in the Finder. Click View > Show Path Bar while in the Finder, and a clickable list of your path will appear in windows.

17. Pull Up Your App Folder

Command-Option-A, tapped from anywhere in the Finder, whisks you to the Applications folder. Similarly, Command-Option-D opens up a new Finder window showing off your Desktop.

18. Open Files From The Dialogue Box

When you’re in the open dialogue box in most apps, you sometimes want to actually interact with the file back in the finder. Usually, this involves hiding all the windows, navigating to the correct folder in the Finder, and generally too much clicking. Instead, while in the Open dialogue, just hit Command-R, and a Finder window will open with that file selected.

19. Switch Windows Within The Same App

Here’s one of our favorites: tapping Command-~ functions much like Command-Tab for moving between different apps. So, if you’ve got multiple Word documents or browser windows open, Command-~ lets you switch between the windows without having to reach for your mouse.

20. Adjust Advanced Volume Settings

Ever get frustrated by having to jump into System Preferences to change the audio input or output? The unassuming volume menu bar icon is magically transformed into an input/output menu with a simple Option-click. Unfortunately, this works on Snow Leopard only. For everyone else, we recommend the free SoundSource.

http://www.tuaw.com/2007/02/22/soundsource-menubar-source-selector/

21. Keep Front Row Quiet

If you’ve ever overshot Command-Q and accidentally hit the escape key, you’ll know that the latter will bring up the sluggish Front Row app. Fortunately, you can turn this off. Head to System Preferences > Keyboard > Front Row and deselect the shortcut.

22. Clean Up Menu Bar Clutter

We’ve installed hundreds of programs and utilities over the years, so it’s no surprise our menu bar gets a little cluttered. Remove the tools you don’t use by holding down Command, clicking on the tool, and dragging it off. Note: this doesn’t work with most third party tools, which require you to adjust their preferences individually to remove the menu bar icon.

23. Kill Widgets

Quickly kill OS X widgets — running too many will slow down your computer — by pulling up the Widget layer, holding down the option key and clicking the “x” that appears on the corner of each widget.

24. Force Quit

Apps freezing on you? Tap Command-Option-Escape to bring up the Force Quit window and kill the offender.

25. Invert The Screen

Just for fun, Option-Control-Command-8 inverts the colors on your screen. Once the headache kicks in, press the same combination to revert to normal.

Bonus

26. Huffington Post (For Music People)

The faces concept is the fastest note recognition tool in the music industry.

27. How to Change/Customize your Desktop Icons to your Liking

Here, by clicking on the Finder Tab “View ——–> View Options”. This opens up a new mini window of how to customize your desktop icons. Size, spacing, etc. Great way to organize your icons and keep neat! Take care!

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